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Laundromat FAQ

Many stores are open late if not 24 hours. Check out our locations page to find a store near you.

Many stores are attended and our staff is eager to help. Check out our locations page to find an attended store near you.

Many of our stores are coin-operated and take PayRange app. Some stores take credit card, too. Check out our locations page to find a store near you.

Yes, all of our stores have large washers and dryers so you'll be able to do multiple loads in one machine and take care of comforters and other large bedding, too.

Troubleshooting Guide for Laundromat Customers

Common Washer Complaints

  • Press the coin return button. If it works, try inserting coins again.
  • If the machine is not accepting coins or the coin return button is not 
    functioning, check the coin slots for any stuck coins and try to dislodge them.

  • Make sure you have inserted enough change into the machine.
  • Press the start button firmly.
  • Close and lock the door properly. The machine will not start if the door is not properly closed.

  • Use half the amount of soap that you would usually use.
  • If your clothes are still soapy, add some softener into the machine and 
    restart it. If you don’t have any softener, just run the machine again and the water will rinse the clothes out.

  • Confirm that the machine has correctly started.
  • If there is no water, please find an attendant if one is available or contact the number above the change machines for our Customer Service Center.

  • If the machine is overloaded or full of heavy items, separate the load into two and run them separately.
  • If the clothes are still soaked, please find an attendant if one is available or contact the number above the change machines for our Customer Service Center.

  • If using a white front load machine, power cycle the machine by flipping the white switch directly above the machine, waiting a few minutes and listening for a pop, indicating the door has unlocked.
  • If you cannot locate the switch to reset the machine, please find an attendant if one is available or contact the number above the change machines for our Customer Service Center.

  • If using a white front load machine, power cycle the machine by flipping the white switch directly above the machine, waiting a few minutes and listening for a pop, indicating the door has unlocked.
  • If you cannot locate the switch to reset the machine, please find an attendant if one is available or contact the number above the change machines for our Customer Service Center.

Common Washer Error Codes

  • Please find an attendant if one is available or contact the number above the change machines for our Customer Service Center.

  • Please find an attendant if one is available or contact the number above the change machines for our Customer Service Center.

  • The door was unable to lock even though it looks shut. Please open and close the door again, firmly.
  • The door was unlocked during a running cycle. Please find an attendant if one is available or contact the number above the change machines for our Customer Service Center.

  • Please find an attendant if one is available or contact the number above the change machines for our Customer Service Center.

  • Door was or was attempted to be opened during cycle. Please find an 
    attendant if one is available or contact the number above the change 
    machines for our Customer Service Center.

Common Dryer Complaints

  • Press the coin return button. If it works, try inserting coins again.
  • If the machine is not accepting coins or the coin return button is not 
    functioning, check the coin slots for any stuck coins and try to dislodge them.

  • Ensure you have inserted the coins.
  • Choose a setting (mild, medium, hot) and press start.

  • If filled with heavy clothing or items such as jeans or blankets consider dividing between two separate machines.
  • If the dryer is not hot, shift the clothes into another dryer and run it. Please find an attendant if one is available or contact the number above the change machines for our Customer Service Center

Laundry Services FAQ

Wash and Fold Questions

You can drop off your clothes 7:30AM to 3PM and 4PM to 11PM any day at our 945 W. Foothill Blvd. location in Rialto.

We use premium Tide or Sudsy detergents and Downy softeners for our wash and fold orders. We also use bleach when requested.

 

Not much. Please see our pricing page for our current laundry by the pound prices and our flat rates on items like comforters.

Yes, a very modest 15 lbs. Think of this as one basket of laundry.

Most orders are ready the next day. In rare cases, an unusually large order may require an extra day, but our attendant will let you know if that is the case.

Absolutely not! We keep your order separate from others to avoid mix-ups and cross-contamination.

Pickup and Delivery Questions

We don't offer this service yet as we are still working out the details. Please check back in the future.

However, if you are business or professional organization, we'll be happy to make special arrangements for bulk laundry. Please inquire at support@dzlaundry.com and check out our commercial services page.

This service will launch soon. Please check in with us in the future for updates.

This service will launch soon. Please check in with us in the future for updates.

When you place your order, we will ask for your credit card information. Your card will not be charged until your order is complete. 

This service will launch soon. Please check in with us in the future for updates.

You will not need to be home as long as you provide written permission through our online ordering portal (coming soon).

Just let us know by inputting notes into the special instructions and preferences fields through our easy online ordering portal (coming soon).

No there is not. You can cancel at any time.

With the card you put on file with us.

We recommend putting your laundry in a laundry bag or a trash bag that cinches closed. 

You can suspend your account until you return from your vacation. Just log into your account (portal coming soon) and put your service on hold until you return.